COPAYS & NO SHOWS: All copays and fees are due at the time of service. Please know that there is a $200 no-show fee for appointments that are no-shows or cancelled without a 24-hour notice. This fee will need to be collected before you schedule your next appoitnemtent or with a payment source you have on file.

PAPERWORK AND FORM/LETTER FEES: Please note that all paperwork (copies of records, letters, EDD, SSI, NHS, etc.…) may take up to 14 business day before completion from our office. There will be a $25 processing fee plus $0.25 per page for copies of your chart. This is not part of your insurance so we cannot bill your insurance for this process. Forms are $5 per page and letters are $30.

AFTER HOUR EMERGENCY CALLS: We are not an emergency facility, so if you are having a psychiatric emergency please call 911 or go to your nearest hospital right away. We cannot make emergency appointments.

FOLLOW UP APPOINTMENTS AND MEDICATION REFILLS: It is the responsibility of the patient/parent/caregiver to schedule follow ups with the office according to Dr. Copeland’s recommendations at the last visit. Medication refills will be denied without a follow up appointment scheduled.

OFFICE STAFF HAS NO CONTROL OVER WHEN THE DOCTOR WILL BE DONE WITH EACH SESSION, SO PLEASE BE KIND TO OUR STAFF REGARDING THIS MATTER. If you feel that the wait time is too long, you are more than welcome to reschedule for the next available appointment.